We now offer shipping protection to cover any shipment against theft, loss, or damage for a small one time fee. This non refundable option is displayed during checkout and is optional. If you purchased the protection plan and your package is lost or stolen, please contact us using the form below within 7 days from the date your package was marked delivered (or 7 days from the last tracking update) for assistance. If your package is damaged, please contact us within 48 hours of delivery. With our insurance plan, you don't have to contact a third party. We handle everything for you and then our company will work reimbursement with the insurance provider. You may be asked to submit photos of damaged items as well as the box (DO NOT THROW THE BOX AWAY!) and be asked for other pertinent information (order number, shipping address, etc). You may be asked to return a broken item. If so, a prepaid return label will be sent to you via email. You may also be asked to file a police report on stolen items for orders totaling over $50. Once the information is received, you may be sent a replacement, a replacement shade or issued a refund. If replacement options are not available, you will automatically be refunded the product price only. The refund will be issued to your original payment method. If a replacement product is sent, you may be asked to sign for it upon delivery. Please be prepared for that. Note: By deselecting Shipping Protection at checkout, Adept Cosmetics® is not liable for lost, stolen or damaged goods. Any disputes with payment providers for the shipping protection order will void any protection and all communication will move forward with the payment provider to resolve the dispute.
What Is Not Considered Lost:
What Is Considered Stolen:
Other Items Not Covered:
Delivered but missing package
At our discretion, we may require a police report for any instance when your package is marked as delivered but not received by you. You will have 7 business days to file the report.
How to get started with filing the report:
Upon request, we may ask for additional documentation (e.g. proof of identity, address, etc.).
Note: Depending upon the jurisdiction, a false police report may be charged as a misdemeanor or a felony
**Order issues for packages marked "delivered" yet not received are considered stolen and can be filed/reported to us 7 days after “delivery date” but no longer than 10 days to ensure it was not misdelivered or easily found around the premises.
By deselecting Shipping Protection at checkout, Adept Cosmetics® is not liable for lost, stolen or damaged goods.
FILE A CLAIM USING THE FORM BELOW.