We proudly stand behind every product we sell and will accept any return, even if it's used. We do not require pre-approval for returns and we don't charge restocking fees. If you are unhappy with an item(s) you received, for any reason we will gladly refund you the price you paid with tax (if applicable) – minus the shipping charges – no questions asked – made within 30 days of purchase. If you took advantage of a "Free Shipping" promotion of any kind, your refund will reflect the cost of the product(s) less the “Free Shipping” charges to send the original order to you. Your refund will be issued in the original form of payment.
International Customers: Because duties and taxes are collected by the governing country (and not Adept Cosmetics) we cannot provide a refund for these expenses.
How To Return An Item
Returns At Adept Cosmetics:
4815 S Malta Way Centennial, CO 80015
Please note that you are responsible for the shipping costs and the safe return of merchandise. We suggest using FedEx, UPS or insured Parcel Post from the US Postal Services.
Adept Cosmetics is not responsible for returned articles that were lost during transit.
Once we receive your return, please allow up to 3 business days for a refund notification to be sent to your email inbox.
Your return value for individual items may vary based on the discount code applied to your entire order.
This return policy does not apply to "Final Sale" items, or for products purchased from third party websites. As of July 23, 2017, items shipped to a mail forwarding service are not eligible for replacements or refunds.
You do not need to return free gifts that were received with your purchase.
We do not offer store or online credits at this time. Once your items are received, you will be credited back in the original form of payment. Additionally, your refund will reflect the cost of the product(s) less the “Free Shipping” charges to send the original order to you.
Refunds and Replacements for Items Received Damaged
When preparing your items for shipment, we do everything we can to try to avoid damages. Unfortunately, mistakes happen and UPS drivers, mailmen, etc. can be rough with packages.
Domestic Customers: If you received a damaged item, you must notify us within 48 hours of delivery. We will refund any item with a cracked mirror (including Final Sale items) and we will replace all other items (Final Sale items that do not have a cracked mirrors are excluded from this policy and will not be eligible for refunds, returns or exchanges.) If the replacement item is out of stock, we will issue a refund.
International Customers: If you received a damaged item from us, you must notify us within 48 hours of delivery. We will refund you for the damaged item.
Your refund will be issued in the original form of payment and will reflect the cost of the product less any discount code used as well as any "Free Shipping" charges to send the order to you. You do not need to send the damaged item back to us.
In order to take advantage of this you must email customer service at firstname.lastname@example.org with all of the following within 48 hours:
Once we receive your email, you should be notified within 48 hours of your refund or new order number. Unfortunately, this policy does not apply to any products that were sent to a mail forwarding company. It also excludes the following products : The Adept Palette™ or The Travel Adept Palettes™.
If your product arrived damaged and 48 hours have passed, unfortunately, we cannot issue a refund or replacement.
If you have questions, please visit our FAQ Page first before emailing Customer Service as you will find a lot of your questions answered there.