We ship from the USA, with our primary shipping location in Englewood and Aurora, Colorado.
Please be aware that during holidays, sales, new product launches, and pandemics, shipping and processing times may vary. For pre ordered items, the most accurate time frames can be found in the product title. If you order other items with your preorder, they may all ship together. If the time frames vary, and you order more than one preorder, then the order will ship at the latest time frame. We do try our best to get pre orders out earlier than promised, however, it's not guaranteed. For updates on shipping times of preorders, you can visit our Instagram page, @adeptcosmetics.
Domestic and International Shipping is outsourced to a 3PL (3rd Party Logistics). Their shipping partners include : USPS, UPS, Fed Ex, Amazon Delivery Services, OnTrac, APC Postal Logistics, Ascendia, and Lasership. (If delivery occurs with Amazon Delivery Services, the items ordered will arrive in a box/envelope with their branding on it). Some of these carriers will deliver items as late as 10:00 pm. Unfortunately, because our shipping system is automated, we cannot control which carrier is used when shipping out your order. Depending on your location, your order may arrive in multiple shipments.
We do everything in our power to keep shipping prices as low as possible and we try our best to ship as fast as possible.
Upon shipment, you will receive an email with your tracking information and a link which will allow you to track your shipment. If your items ship UPS, USPS or Fed-Ex, you will also receive a notification that your package was delivered. Please be aware that any delays incurred by the carrier is at their discretion and not at the discretion of Adept Cosmetics. If the carrier decides that your package needs to be picked up at the post office rather than delivered to your door - this is at their discretion as well and not at the discretion of Adept Cosmetics. You must make the trip and pick up your package. Any package that is not picked up for any reason and is sent back to us is not refundable and cannot be re-mailed to you. The carrier will generally give you a week to two weeks to pick up the item being held at the post office and will leave a note on your door. If a note is not left, you can find out where your item is by looking up your tracking number which is e-mailed to your inbox.
Items that ship via USPS sometimes take 1 to 3 business days to update tracking information in their system and may already be on their way to your doorstep.
When checking out, please be sure to enter your shipping address accurately BEFORE submitting your order as this information will print exactly as entered on your shipping label. Once the assigned carrier has confirmed delivery of your order, we are not responsible for stolen packages and cannot issue a refund. If there was a mistake on your address upon checkout, we cannot issue a refund.
Note: Sometimes USPS will mark a package as delivered, when they intend to deliver it the next business day, or within a few days. If this happens we ask that you wait a week to see if it arrives. You can also check with your neighbors and/or post office for more information in the meantime.
Once the package has been scanned in by the assigned carrier, it's not considered lost until 40 business days have past if you're within the United States and 100 business days if you're outside of the United States. Please remember that this is after it's scanned into the carrier's system. If the package is lost in their system, please email us immediately and we will start the replacement process for you. We do not issue refunds for lost packages, however, we will send out a replacement as soon as possible.
Below is an estimated and realistic time table of when you should receive your purchase once it has shipped. If an order is delayed, it will usually be stated on our home page or on the product page. This does not include any service delays posted to the USPS , UPS, or mail carrier website.
- Tracked Delivery : Arrives in approximately 7 to 25 business days after your order is placed. Some customers report receiving their purchase in as little as 2 or 3 business days. This time frame includes order processing.