In 2018, our company started to use fulfillment centers to ship out our orders. This means that we do not personally send out any order. We currently employ two fulfillment centers in the United States. Our products are then dispersed throughout the fulfillment centers based on order volume. That means if you're in New York State, our system will first try and pull products from our East Coast fulfillment center to ship to you. If only 3 of the 4 products in your order are in stock, then we will pull the 4th item from the closest available fulfillment center. This 4th item will ship separately.
This allows us to keep our shipping prices low and it allows us time to develop new products, rather than scramble to fulfill orders.
For packages delivered to a freight forwarding company, Adept Cosmetics® is not responsible for any lost, missing, or damaged goods and we strongly recommend purchasing the shipping protection plan at checkout to protect your package. Unfortunately, we cannot make any exceptions to this policy.
The Billing Address MUST match the address on your credit card. Do not use the Freight Company address as your billing address as this may cause your order to be delayed or be tagged as a fraudulent order. It will cause difficulties with executing the insurance should you need to use it.
Packages that are sent back to us are at the carrier's discretion and are generally not eligible for a refund. In order to avoid, "return to sender", please be sure that the address given to us at checkout is 100% accurate and deliverable. If USPS, UPS , FedEx, etc. has trouble delivering your package for any reason, it will not be refunded. Packages tagged or labeled "Refused" or "Return To Sender" will not be refunded. Please take note that you agree to this at checkout when you read our store policies.
Did you purchase shipping protection at checkout? If so, please contact us to file a claim.
Upon shipment, you will receive an email with your tracking information. If your items ship UPS or USPS, you will receive a notification that your package was delivered. You also have the option to download an app called SHOP from the order status page to keep track of the shipping process as soon as it's picked up from the carrier. (Please be aware that any delays incurred by the carrier is at their discretion and not at the discretion of Adept Cosmetics.) Once the assigned carrier has confirmed a delivery of your package, that is where our responsibility ends. We are not responsible for lost or stolen items and cannot issue a refund or replacement. Sometimes tracking information can be incorrect, and packages are marked as delivered before they actually arrive. Your package will most likely be delivered within a few days. You can also check with your neighbors as it may have been delivered there in error and/or post office (if shipped via USPS) for more information.
International shipping pricing is based on the weight of the package and do not include duties or import taxes. Your name and address is listed as the importer on record and therefore, you will be charged by the carrier for return fees or package abondanment fees. Read more about International Shipping here.
Domestic shipping rates are subject to change at any time. The change will reflect at checkout.
APO, Alaska, Hawaii, $14.00 to $16.00
Colorado, $5.00 to $9.00
Remaining States, $7.50 - $12.00.
Over 95% of domestic packages are shipped Priority Mail, UPS or FedEx equivalent. We rarely use USPS First Class Mail.
International shipments can take up to 60 business days to arrive. This is out of our control.
Items shipped outside of the United States are subject to duties, taxes, handling and/or other miscellaneous charges as defined by the country of import. (At Adept Cosmetics, we have to follow the law). These fees are not included in the cost of your order and therefore can not be reimbursed. Customs regulations in the U.S.A. require that we display the full product value on the front of the package (this includes products that are purchased at a discounted price or are part of a promotion, or, shipped to you as P.R.). Please check with your country’s customs office to determine what these additional costs will be prior to placing your order. By ordering goods from adeptcosmetics.com for shipping to destinations outside the United States, you expressly agree to become Importer of Record (“IOR”) for the products ordered by you, and, accordingly, customs clearance shall be made in your name and on your behalf.
If there is a promotion that we sent via email, text message or social media, the discount code must be placed within the promotional time frame. We cannot honor any discount codes outside of the promotional time frame.
Please email us within 24 hours of placing your order. After 24 hours have passed, orders cannot be canceled. Orders cannot be canceled if they have already shipped out or if they have already been placed in a shipping queue. Note: Cancellation is not guaranteed.
We apologize if your order was cancelled. Please know that it can happen for a number of reasons. In authorizing your purchase, we electronically request an approval from your credit card issuer. If your credit card company does not provide that authorization, there are a number of likely reasons,
1.Incorrect billing address. This is typically your home address or location where the statement for your card is mailed. If you are using a freight forwarder, please enter your true billing address at checkout.
2. You entered your card's expiration date incorrectly
3.You entered the card number incorrectly
4. The CVV number was not entered correctly or was not entered at all.
5. You exceeded a daily limit set by the credit card company for Internet transactions
6. Order was flagged as high chance of fraud. (There are many reasons for this including fraud prevention restrictions by the credit card company, which can lead to orders being canceled based on the IP address you used. Use a different payment method, or find another computer or location to perform the payment)
Other Reasons Include:
7. Limited stock availability.
8. Ordering from a country that has product restrictions/regulations.
9. Bulk ordering/exceeding the limits mentioned on the product page
10. We feel that we are unable to meet your customer requirements based on past order history. We will continue to try and do better, but until we do, the order will be cancelled.
11. Your address is a freight forwarding company that has a history of breaking our products or making claims of missing items.
12. Your order was placed on Facebook or Instagram and our timeframe for fulfillment exceeded their SLA (service level agreement). In these cases, Facebook or Instagram will cancel your order and issue a refund if we exceeded the timeframe needed to fulfill your order.
Please note: We reserve the right to refuse or cancel your order at any time for any reason, including but not limited to: product or service availability; we suspect you are purchasing products for resale without written permission from us; errors in the description or price of the product or service; error in your order or other reasons; or if fraud or an unauthorized or illegal transaction is suspected. .We are unable to reinstate an order once cancelled. You will need to revise and replace your order. When doing so, we reserve the right to cancel that order as well.
After you make a purchase, you'll receive an email confirming that your order has been received and is processing. We'll send tracking information to the email you gave us as soon as your order goes out. Please allow up to 48 to 72 hours for your tracking information to update.
We accept most major credit cards, PayPal, Venmo (owned by Paypal), GooglePay, ApplePay, ShopPay, Sezzle, and Afterpay.
In the event you do not receive an order confirmation email and a transaction is pending in your account, this is a hold placed by your bank for your attempted order. Since your order(s) did not process, your money should be released to your account within 2 to 3 business days. We recommend contacting your bank if you experience any further issues.
Order Number. Clear photo of the item(s) purchased showing their condition. Please do not send a close up photo. Eyeshadow must be photographed in their original packaging. For example. To receive a credit, the broken eyeshadow must still be inside the clamshell packaging. We also need a photograph of the shade name.
Note : notifying us of a damaged item via social media does not count as notification. Once we receive your email, you should be notified within 48 hours of your store credit in the form of a gift card. We do not offer the option of a refund.
Unfortunately, this policy does not apply to any products that were sent to a mail forwarding company.
If your product arrived damaged and 48 hours have passed, unfortunately, we cannot issue a store credit.
Although the phrase "clean beauty" is not regulated by the USA, or by the F.D.A., we do take great pains to ensure ethical sourcing of ingredients and do everything in our power to make certain our employees are happy with their job. Our company does not test ingredients or products on animals and we offer vegan friendly formulas. We also provide upcycled packaging when possible. Should you have any concern about what is inside our formulas, please visit the ingredient tab on the product page - everything is listed in descending order.
Adept Cosmetics® does not test on animals. We also purchase all of our own ingredients. This is to ensure that our suppliers do not test ingredients on animals. You can read more about our process here. We also wanted to make it clear that if there ever comes a day that we are forced to test our products on animals, we will stop selling cosmetics. Please bear in mind that the term "cruelty free" is not regulated, does not apply to people and that the price to test one color on one animal in a country such as China as of 2022 is $1,400 and approximately $16,800 for a 12 pan, eyeshadow palette. Multiple tests are required to perform the correct level of testing needed to obtain the approprate GMP certificates needed to sell a cosmetic product in China. Considering the enormous costs, it is extremely economical for a small brand to NOT test on animals.
Most of our products are made in Hong Kong, Shanghai, and the USA. To see where a certain eyeshadow product is mixed, pressed and assembled please visit the ingredient tab on that product but note that we utilize a global supply chain for both ingredients and packaging. We purchase all ingredients for our cosmetics ourselves and then send them to the lab to be used in our products. Ingredients primarily come from Germany, USA, Italy, China, Korea, and Mexico. This is to ensure that they are not tested on animals, comply with SA8000 standards as well as DRC standards.
We do have vegan options. At this time, Plain Jane, Heather Austin, Ninhydrin and House of El are vegan. Vegan products are labeled in the "Please Read Before Buying" section of each product.
This is by design as all of the various formulas in our palettes are tested inside the palette before they go to market. (Sometimes certain oils, silicones and waxes found in eyeshadows do not work with the paper /plastic used in making cosmetic packaging). We guarantee that you are getting at least the amount specified on the box (1.5 to 2 grams per shade depending on the palette).
Now, when you choose Shop Pay at checkout, you can split your purchase into 4 equal, 0% interest installment payments- with no additional, hidden, or late fees.*
How it works:
Add items to your cart.Check out with Shop Pay.Choose to pay in 4 installments.
Your first payment will either be due at checkout or 2 weeks after your purchase. The next 3 remaining installments will be automatically charged to your card saved on Shop Pay every 2 weeks. And don’t worry, you’ll get an email reminder before each payment to keep you in the know.
When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments- with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.
The installment options on Shop Pay are available on debit or credit cards.
No, there are no late fees if you miss a scheduled payment.
If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated.
If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.
If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.
*Payment options are offered by Affirm and are subject to eligibility check and may not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license 60DBO-111681.
All of our magnetic palettes can be purchased on Amazon prime. Here is the link
Unfortunately, at this time, we are an online only shop. We ship from a warehouse in Colorado. Due to insurance liability issues, we do not allow visitors to the warehouse.