We apologize if your order was cancelled. Please know that it can happen for a number of reasons. In authorizing your purchase, we electronically request an approval from your credit card issuer. If your credit card company does not provide that authorization, there are a number of likely reasons,
1.Incorrect billing address. This is typically your home address or location where the statement for your card is mailed. If you are using a freight forwarder, please enter your true billing address at checkout.
2. You entered your card's expiration date incorrectly
3.You entered the card number incorrectly
4. The CVV number was not entered correctly or was not entered at all.
5. You exceeded a daily limit set by the credit card company for Internet transactions
6. Order was flagged as high chance of fraud. (There are many reasons for this including fraud prevention restrictions by the credit card company, which can lead to orders being canceled based on the IP address you used. Use a different payment method, or find another computer or location to perform the payment)
Other Reasons Include:
7. Limited stock availability.
8. Ordering from a country that has product restrictions/regulations.
9. Bulk ordering/exceeding the limits mentioned on the product page
10. We feel that we are unable to meet your customer requirements based on past order history. We will continue to try and do better, but until we do, the order will be cancelled.
11. Your address is a freight forwarding company that has a history of breaking our products or making claims of missing items.
12. Your order was placed on Facebook or Instagram and our timeframe for fulfillment exceeded their SLA (service level agreement). In these cases, Facebook or Instagram will cancel your order and issue a refund if we exceeded the timeframe needed to fulfill your order.
13. (When you check out, you agree to our store policies.)Violating our terms of service and /or store policies.
Please note: We reserve the right to refuse or cancel your order at any time for any reason, including but not limited to: product or service availability; we suspect you are purchasing products for resale without written permission from us; errors in the description or price of the product or service; error in your order or other reasons; or if fraud or an unauthorized or illegal transaction is suspected. .We are unable to reinstate an order once cancelled. You will need to revise and replace your order. When doing so, we reserve the right to cancel that order as well.