We now offer shipping protection to cover any shipment against theft, loss, or damage for a small one time fee. This option is displayed during checkout and is optional. If you purchased the protection plan and your package is lost, stolen, or damaged, please contact us within 7 days from the date your package was marked delivered (or 7 days from the last tracking update)for assistance. With our insurance plan, you don't have to contact a third party. We handle everything for you and then our company will work reimbursement with the insurance provider. You may be asked to submit photos of damaged items as well as the box and be asked for other pertinent information (order number, shipping address, etc). You may also be asked to file a police report on stolen items for orders totaling over $100. Once the information is received, you may be sent a replacement, a replacement shade or issued a refund. If replacement options are not available, you will automatically be refunded the product price only. The refund will be issued to your original payment method. 

 What Is Not Considered Lost:

Package is available for pickupDelivery was rescheduledDelivery was attempted and needs to be rescheduled

Other Items Not Covered:

If the customer entered the wrong address at the time of order, this is not covered under the insurance plan The customer needs to reach out to the retailer to remedy the incorrect address before the item ships. If the customer is unsatisfied with their product, the customer must read all return policies prior to their purchase. Customer filed an insurance claim after 7 days

By deselecting Shipping Protection at checkout, Adept Cosmetics® is not liable for lost, stolen or damaged goods. 

Add Insurance to your cart at checkout to enable protection.

In 2018, our company started to use fulfillment centers to ship out our orders. This means that we do not personally send out any order. We currently employ two fulfillment centers in the United States. Our products are then dispersed throughout the fulfillment centers based on order volume. That means if you're in New York State, our system will first try and pull products from our East Coast fulfillment center to ship to you. If only 3 of the 4 products in your order are in stock, then we will pull the 4th item from the closest available fulfillment center. This 4th item will ship separately. 

This allows us to keep our shipping prices low and it allows us time to develop new products, rather than scramble to fulfill orders.  

For packages delivered to a freight forwarding company, Adept Cosmetics® is not responsible for any lost, missing, or damaged goods and we strongly recommend purchasing the shipping protection plan at checkout to protect your package. Unfortunately, we cannot make any exceptions to this policy.

The Billing Address MUST match the address on your credit card. Do not use the Freight Company address as your billing address as this may cause your order to be delayed or be tagged as a fraudulent order.

*Products with longer than usual lead times, will clearly show the estimated ship time in the product title and description. For ex. Ninhydrin: ships by late February* If this is not displayed on the product, then our normal lead time is 7 to 10 business days. Please expect some delay, however, during a pandemic.

Once an order is placed, it is immediately placed in a shipping cue that goes to our shipping provider. Our shipping provider tries to get your order shipped quickly. Your tracking number will be sent via email to the email provided in your order number. Once it's sent, you will have the opportunity to track your package via text message as well.  Please expect delays during a pandemic.

Packages that are sent back to us are generally not eligible for a refund. Please be sure that the address given to us at checkout is 100% accurate and deliverable.  If USPS, UPS , FedEx, etc. has trouble delivering your package for any reason, it will not be refunded. Packages tagged or labeled "Refused" or "Return To Sender" will not be refunded. 

Did you purchase shipping protection at checkout? If so, please contact us to file a claim.

Upon shipment, you will receive an email with your tracking information. If your items ship UPS or USPS, you will receive a notification that your package was delivered. You also have the option to download an app called SHOP from the order status page to keep track of the shipping process as soon as it's picked up from the carrier. (Please be aware that any delays incurred by the carrier is at their discretion and not at the discretion of Adept Cosmetics.) Once the assigned carrier has confirmed a delivery of your package, that is where our responsibility ends. We are not responsible for lost or stolen items and cannot issue a refund or replacement. Sometimes tracking information can be incorrect, and packages are marked as delivered before they actually arrive. Your package will most likely be delivered within a few days. You can also check with your neighbors as it may have been delivered there in error and/or post office (if shipped via USPS) for more information. 

Click Here to read about Shipping Protection and how to use it if needed.

If there is a promotion that we sent via email, text message or social media, the discount code must be placed within the promotional time frame. We cannot honor any discount codes outside of the promotional time frame. 

Please email us within 24 hours of placing your order. After 24 hours have passed, orders cannot be canceled. Orders cannot be canceled if they have already shipped out or if they have already been placed in a shipping queue

We apologize if your order was cancelled. Please know that it can happen for a number of reasons. In authorizing your purchase, we electronically request an approval from your credit card issuer. If your credit card company does not provide that authorization, there are a number of likely reasons,

1.Incorrect billing address. This is typically your home address or location where the statement for your card is mailed. If you are using a freight forwarder, please enter your true billing address at checkout.

2. You entered your card's expiration date incorrectly

3.You entered the card number incorrectly

4. The CVV number was not entered correctly or was not entered at all. 

5. You exceeded a daily limit set by the credit card company for Internet transactions

6. Order was flagged as high chance of fraud. (There are many reasons for this including fraud prevention restrictions by the credit card company, which can lead to orders being canceled based on the IP address you used. Use a different payment method, or find another computer or location to perform the payment)

Other Reasons Include:

7. Limited stock availability.

8. Ordering from a country that has product restrictions/regulations.

9. Bulk ordering/exceeding the limits mentioned on the product page

10. We feel that we are unable to meet your customer requirements based on past order history. We will continue to try and do better, but until we do, the order will be cancelled.

11. Your address is a freight forwarding company that has a history of breaking our products or making claims of missing items.

12. Your order was placed on Facebook or Instagram and our timeframe for fulfillment exceeded their SLA (service level agreement). In these cases, Facebook or Instagram will cancel your order and issue a refund if we exceeded the timeframe needed to fulfill your order.

13. Violating our terms of service and /or store policies.

Please note: We reserve the right to refuse or cancel your order at any time for any reason, including but not limited to: product or service availability; we suspect you are purchasing products for resale without written permission from us; errors in the description or price of the product or service; error in your order or other reasons; or if fraud or an unauthorized or illegal transaction is suspected. .We are unable to reinstate an order once cancelled. You will need to revise and replace your order.

We are located in Sheridan, Wyoming, Aurora Colorado and Shanghai, China.

Unfortunately, at this time, we are an online only shop.

All of our magnetic palettes can be purchased on Amazon prime. Here is the link