Updated, January 2020 - you can now order our most popular products Internationally from Amazon.
If you do not have an Amazon account and wish to order from our website, please read the information below.
Please Note: All orders are processed in United States Dollars and while the content of your cart may currently display in your country's currency, upon checking out, you will use USD at the most current exchange rate. Depending on which form of payment you use, foreign exchange rates, may apply.
The shipping prices we use is based on weight and is given to us by the United States Postal Service and UPS. You can confirm the prices by visiting USPS International Shipping. You pay cost only and we do not place any markups on our shipping rates. Please also be aware that we do not use any boxes provided by the US Postal Service. These boxes are not large enough to accommodate the palettes that we sell. Due to our returns/refund policy, and more importantly, your satisfaction when opening the item you purchased, all items are packed carefully and boxed accordingly and will therefore add to the weight of the item. We reserve the right to rescind International Shipping if we feel it's not a good fit for us or our customer base.
Once an order is placed, it is processed immediately unless otherwise stated on the product page. Upon shipment, you will receive an email with your tracking information and a link which will allow you to track your shipment. The U.S. Postal Service® (USPS) handles package delivery up to customs at the destination country, at which point, your postal service takes over and will handle the package delivery to you. Once the assigned courier has confirmed the delivery of your package to the designated country, we are not responsible for lost or stolen items and cannot issue a refund or replacement.
When checking out, please be sure to enter your shipping address accurately BEFORE submitting your order as this information will print exactly as entered on your shipping label. If there was a mistake on your address upon checkout, we cannot issue a refund or replacement.
We offer the following USPS shipping services. The estimated times stated below DO NOT account for time spent at customs, border inspection facilities, etc. It does not account for extended wait times during the holiday season.
- First Class Package International (no confirmed time frame, but tracking is available to your designated country only. Can take over 12 weeks to arrive - sometimes longer. We do not take responsibility for lost packages.)
- Priority Mail International (about 10 to 30 business days)
- Priority Mail Express International (about 5 to 20 business days)
- We work continually to add International Shipping options when we can
Additional fees – Taxes, Duties, Customs associated with International Shipping
You will receive a price quote in local currency for shipping fees at check out, including any applicable fees for the country you selected at checkout. Please be aware that International Customers are responsible for any and all customs fees, taxes, tariffs or duties levied by their respective government. We are unable to fulfill any request to declare your package for any value other than the total value paid at checkout.
Note: If you refuse delivery of the shipment, the order will not be refunded. You will be responsible for payment of all return shipping fees and any other applicable fees, duties and taxes; in this case, all such return shipping fees and any applicable fees, duties and taxes will be billed to the method of payment you used. Shipping fees are also not refundable for undeliverable shipments or refused shipments. This is not negotiable.
Importer of Record
By ordering goods from adeptcosmetics.com for shipping to destinations outside the United States, you expressly agree to become Importer of Record (“IOR”) for the products ordered by you, and, accordingly, customs clearance shall be made in your name and on your behalf. As IOR, you agree to be ultimately responsible for importing the products ordered by you into the applicable country and are solely responsible for the payment of Fees either at the time of sale or at the time of importation (as applicable). You hereby give a proxy or power of attorney (“POA”) to Adept Cosmetics designated shipping provider for the customs clearance of products ordered by you. This POA authorizes Adept Cosmetics designated shipping provider’s assigned customs broker to act on behalf of you. Our designated shipping provider’s intervention with respect to customs formalities may be done by a customs agent assigned by Adept Cosmetics designated shipping provider on your behalf. You hereby acknowledge to have understood the concept of IOR and the need of the POA and further state that the terms of the POA or terms of the purchase from Adept Cosmetic and transportation conditions from Adept Cosmetics designated shipping provider are not unreasonable or unknown to you, that you have read them, understood them and further have agreed to them. In the case of gifts or other purchases made on behalf of another recipient, you also agree to grant the foregoing authorizations on behalf of the recipient designated in your order.
Lost or Stolen Packages
If your shipment shows a confirmed delivery from the assigned courier to the designated country, we are not responsible for sending a replacement package due to loss or stolen mail or issue a refund. Please contact your local post office to open a case regarding the location of your package. We are not responsible for delivery delays due to weather, mishandling by the carrier or undeliverable addresses.