Most Popular Questions

Packages that are sent back to us are at the carrier's discretion and are generally not eligible for a refund. In order to avoid, "return to sender", please be sure that the address given to us at checkout is 100% accurate and deliverable. If USPS, UPS , FedEx, etc. has trouble delivering your package for any reason, it will not be refunded. Packages tagged or labeled "Refused" or "Return To Sender" will not be refunded. Please take note that you agree to this at checkout when you read our store policies.

Did you purchase shipping protection at checkout? If so, please contact us to file a claim.

Upon shipment, you will receive an email with your tracking information. If your items ship UPS or USPS, you will receive a notification that your package was delivered. You also have the option to download an app called SHOP from the order status page to keep track of the shipping process as soon as it's picked up from the carrier. (Please be aware that any delays incurred by the carrier is at their discretion and not at the discretion of Adept Cosmetics.) Once the assigned carrier has confirmed a delivery of your package, that is where our responsibility ends. We are not responsible for lost or stolen items and cannot issue a refund or replacement. Sometimes tracking information can be incorrect, and packages are marked as delivered before they actually arrive. Your package will most likely be delivered within a few days. You can also check with your neighbors as it may have been delivered there in error and/or post office (if shipped via USPS) for more information.

Once orders leave our facility, they are under the responsibility of the assigned carrier. Did you purchase shipping protection at check out? If so, please contact us to file a claim.

As you can see when you opened your package, we do everything in our power to ensure that your items arrive in perfect condition. Our sincerest apologies if your items arrived damaged.

Email info@adeptcosmetics.com with all of the following within 48 hours:

Order Number. Clear photo of the item(s) purchased showing their condition. Please do not send a close up photo. Eyeshadow must be photographed in their original packaging. For example. To receive a credit, the broken eyeshadow must still be inside the clamshell packaging. We also need a photograph of the shade name.

Note : notifying us of a damaged item via social media does not count as notification. Once we receive your email, you should be notified within 48 hours of your store credit in the form of a gift card. We do not offer the option of a refund.

Unfortunately, this policy does not apply to any products that were sent to a mail forwarding company.

If your product arrived damaged and 48 hours have passed, unfortunately, we cannot issue a store credit.

1. If an item from your order is cancelled, one or more items went out of stock after your order was placed. The cost of the item(s) has been released back to the original payment method. You can sign up for a restock notification by visiting the product page, entering your email address, and clicking "Notify Me".

2. Sometimes orders are marked as "high rist of fraud" by Shopify. These orders are generally cancelled within 3 business days by our website host, Shopify. It may take longer, depending on your banking institution and method of payment. Please contact your bank for a possible solution.

3. We reserve the right to cancel or reduce the quantity of any order you have placed through the Website or through the Shop app, that we believe, in our sole discretion, may result in the violation of our store policies and may do so with or without notice to you. This is our right as a private company according to state laws in Wyoming/Colorado.

Although the phrase "clean beauty" is not regulated by the USA, or by the F.D.A., we do take great pains to ensure ethical sourcing of ingredients and do everything in our power to make certain our employees are happy with their job. Our company does not test ingredients or products on animals and we offer vegan friendly formulas. We also provide upcycled packaging when possible. Should you have any concern about what is inside our formulas, please visit the ingredient tab on the product page - everything is listed in descending order.

Adept Cosmetics® does not test on animals. We also purchase all of our own ingredients. This is to ensure that our suppliers do not test ingredients on animals. You can read more about our process here. We also wanted to make it clear that if there ever comes a day that we are forced to test our products on animals, we will stop selling cosmetics. Please bear in mind that the term "cruelty free" is not regulated, does not apply to people and that the lowest price to test one color on one animal in a country such as China as of 2022 is $1,400 and approximately $16,800 for a 12 pan, eyeshadow palette. Multiple tests are required to perform the correct level of testing needed to obtain the approprate GMP certificates needed to sell a cosmetic product in China. Considering the enormous costs, it is extremely uneconomical for a small brand to perform any type of tests on animals.

Most of our products are made in Hong Kong, and the USA. To see where a certain eyeshadow product is mixed, pressed and assembled please visit the ingredient tab on that product but note that we utilize a global supply chain for both ingredients and packaging. We purchase all ingredients for our cosmetics ourselves and then send them to our certified lab to be used in our products. Ingredients primarily come from Germany, USA, Italy, China, Korea, and Mexico. This is to ensure that they are not tested on animals, comply with SA8000 standards and qualify for Conflict Free, DRC standards.

We upcycle almost all of our product packaging. Upcycling means creating something new from discarded materials by repairing, refurbishing, or repurposing them. Over 40% of our mirrors are refurbished. Once an item has been upcycled, it cannot be recycled because plastics can only be recycled once or twice before they can no longer be of use. This requires that certain coatings be used on the mirror and base to protect the palette from deteriorating faster than normal. It also protects the oils from the makeup from seeping into the palette materials. When you open the box/palette, there may be a chemical smell from the packaging. This smell is a UV coat that we used to protect the "leather" and mirror and is temporary. Some palettes may have a "nut" smell, or something similar. This is due to high amounts of shea butter and is only temporary.

Now, when you choose Shop Pay at checkout, you can split your purchase into 4 equal, 0% interest installment payments- with no additional, hidden, or late fees.*

How it works:

Add items to your cart.Check out with Shop Pay.Choose to pay in 4 installments.

Your first payment will either be due at checkout or 2 weeks after your purchase. The next 3 remaining installments will be automatically charged to your card saved on Shop Pay every 2 weeks. And don’t worry, you’ll get an email reminder before each payment to keep you in the know.

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments- with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

The installment options on Shop Pay are available on debit or credit cards.

No, there are no late fees if you miss a scheduled payment.

If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated.

If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.

Source:

shop.affirm.com/help

shop.app/help/shop-pay

*Payment options are offered by Affirm and are subject to eligibility check and may not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license 60DBO-111681.

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