- Return Policy
All sales on eyeshadow and premade eyeshadow palettes are final once received. We do not accept returns or exchanges. If you purchased shipping protection at checkout, and need to utilize the service, please contact us to file a claim. Shipping Protection is not refundable. See shipping protection terms of service for more details. Empty magnetic palettes can be returned new or used within 10 days of your confirmed delivery date. Shipping on your original order is non-refundable and returns are subject to a 15% fee due to a change in Shopify's terms of service (March 2021). Customer must pay the return shipping costs. Provided your order has not shipped out, or has not been placed in a shipping queue, you can email us within 24 hours to change your order or request cancellation. Changes to orders are subject to product availability.