We now offer shipping protection to cover any shipment against theft, loss, or damage for a small one time fee. This non refundable option is displayed during checkout and is optional. If you purchased the protection plan and your package is lost, stolen, or damaged, please contact us using the form below within 7 days from the date your package was marked delivered (or 7 days from the last tracking update) for assistance. With our insurance plan, you don't have to contact a third party. We handle everything for you and then our company will work reimbursement with the insurance provider. You may be asked to submit photos of damaged items as well as the box and be asked for other pertinent information (order number, shipping address, etc). You may also be asked to file a police report on stolen items for orders totaling over $100. Once the information is received, you may be sent a replacement, a replacement shade or issued a refund. If replacement options are not available, you will automatically be refunded the product price only. The refund will be issued to your original payment method.
What Is Not Considered Lost:
- Package is available for pickup
- Delivery was rescheduled
- Delivery was attempted and needs to be rescheduled
Other Items Not Covered:
- If the customer entered the wrong address at the time of order, this is not covered under the insurance plan
- The customer needs to reach out to the retailer to remedy the incorrect address before the item ships.
- If the customer is unsatisfied with their product, the customer must read all return policies prior to their purchase.
- Customer filed an insurance claim after 7 days
By deselecting Shipping Protection at checkout, Adept Cosmetics® is not liable for lost, stolen or damaged goods.