ACM12

Change Order effective 3/15/2021, we are no longer accepting cancellations for eyeshadow preorders. As it states before you check out, the order cannot be cancelled. Thank you for understanding. 

Please be sure of your purchase before placing an order. Once orders are submitted, they are processed immediately and we are unable to make any changes to it, or cancel it. This is due to the demand to ship out orders immediately, which exceeds requests to change or cancel orders. The exception is for International orders, which can sometimes take up to 5 business days (or more) to process.  If 5 business days has passed on your International order, we can no longer accept a cancellation request on your order. We also allow cancellations for Plain Jane preorders with the promised ship date of late April/early May or later. It will be subject to a 15% transaction fee to Shopify and a 20% restocking fee to our manufacturer.  We offer the same policy for Ninhydrin with the promised ship date of late May to late July or later.  Anything before that, unfortunately, it is too late to cancel to cancel the order. 

Returns & Refunds

Due to a recent change in Shopify's Terms and Conditions, returns will be subject to a 15% transaction fee of the total price of the order.

Magnetic Palettes

We are the one of the few independent brands that allows returns on used or opened items and as such, we have a very strict return policy that we do not deviate from. For items purchased at ADEPTCOSMETICS.COM product may be gently used and returned for a 100% money-back guarantee within 10 days of your confirmed delivery date. We do not accept returns on the eyeshadows, eyeshadow bundles or any item marked as Final Sale. All returns need to include all original components, including branded box, etc.  If any items are missing, the return refund will be rejected and the item(s) will not be sent back to you.

Credit will be issued to the original form of payment for the amount of the item plus sales tax (if applicable). Shipping and handling charges are not included in refunds and customers are responsible for return shipping charges. The credit will appear on your bank statement within 1-2 billing cycles. Any item received by our Returns Department after 10 days of your confirmed delivery date will not be refunded and will not be returned back to you. For example, if your order shows a confirmed delivery date of January 4th, your return must be received by January 15th at the latest, (excluding holidays or Sundays). 

We do not reimburse for the shipping charges incurred (see below).  When the assigned carrier has confirmed a delivery of your package, we are not responsible for lost or stolen items and cannot issue a refund or replacement. Items that were ordered and tagged "Refused" or "Return To Sender" by the shipping agent are not refundable. 

If you took advantage of a "Free Shipping" promotion of any kind, your refund will reflect the cost of the product(s) less the “Free Shipping” charges to send the original order to you. That means, if your order totaled $75.00, (the amount of which may have qualified for "free standard shipping") you will be refunded the items, minus the cost of shipping. 

Example 1:

Order Total : $75.00

Shipping Deduction: $4.95 

Transaction Deduction: $11.25

Refund Amount : $58.80

Your refund will be issued in the original form of payment as we do not offer store or online credits at this time.

International Customers: Customers who are outside of the United States have 65 days from the date of purchase to return an item. Because duties and taxes are collected by the governing country (and not Adept Cosmetics) we cannot provide a refund for these expenses. 

How To Return An Item 

• Package the items for return in any box (returns in padded envelopes will only be excepted if your item was sent in a padded envelope) and enclose your name and order number  (the order number is a four to six digit number which was emailed to you after you placed your order on our website) on any slip of paper.
• All returns need to include all original components, including branded box, etc. If any items are missing the return refund is subject to a rejection of refund and we will not send back your return.
• Send your return to : Returns at Adept Cosmetics: Suite 102, Building F, 21699 E Quincy Ave. Aurora, CO 80015. 

Because you are responsible for the shipping costs and the safe return of merchandise, we suggest using FedEx, UPS or insured Parcel Post from the US Postal Services. 

Adept Cosmetics is not responsible for returned articles that were lost during transit, damaged items, or for items received after the stated return policy. Once we receive your return, please allow up to 3 business days for a refund notification to be sent to your email inbox. 

Your return value for individual items may vary based on the discount code applied to your entire order.

As stated, this return policy does not apply to "Final Sale" items. It does not apply to products purchased from third party websites. As of July 23, 2017, items shipped to a mail forwarding service are not eligible for replacements or refunds. 

You do not need to return free gifts that were received with your purchase. 

We can not control delivery. Once your order is marked "Delivered" our responsibility for shipping ends. We do not refund for lost or stolen packages. 

Refunds and Replacements for Empty Magnetic Palettes Received Damaged 

When we prepare your items for shipment, we do everything we can to try to avoid damages. For example, most of our products are encased in impact resistant foam. Unfortunately, mistakes happen and UPS drivers, mailmen, etc. can be rough with packages on occasion. The policy below does not apply to The Adept Palette® or the 63 Pan Empty Palette. This includes any bundles that include those items. If you believe you received a damaged Adept Palette® or 63 Pan Empty Palette, you may send it in for a return or an exchange. 

Damage claims received after the 48 hour period will be ignored. Claims for damaged shipping boxes or damaged boxes where the actual product arrived undamaged will be ignored or denied. 

Domestic Customers: If you received a damaged item, you must notify us within 48 hours of delivery. We will refund any item with a cracked mirror (including Final Sale items) and we will replace all other items (Final Sale items that do not have a cracked mirror are excluded from this policy and will not be eligible for refunds, returns or exchanges.) If the replacement item is out of stock, we will issue a refund. 

International Customers:  If you received a damaged item from us, you must notify us within 1 week of your delivery. We will refund you for the damaged item. 

Your refund will be issued in the original form of payment and will reflect the cost of the product less any discount code used as well as any shipping charges to send the order to you. You do not need to send the damaged item back to us. 

In order to take advantage of this you must email customer service -info@adeptcosmetics.com with all of the following within 48 hours:

• Order Number.
• Photo of the item(s) purchased showing their condition. Please do not send a close up photo - photo must be clear and show the entire product 
• Photo of the outside of your shipping box.
• Photo of the inside of your shipping box with packing materials. 
• Photo of your packing slip if one was provided.

Once we receive your email, you should be notified within 48 hours of your refund or of your new order number for replacement items.

Unfortunately, this policy does not apply to any products that were sent to a mail forwarding company. 

If your product arrived damaged and 48 hours have passed, unfortunately, we cannot issue a refund or replacement. 

Damaged Eyeshadow

Due to our low prices, we have implemented the following procedure which we do not deviate from. Please note: All eyeshadows are shipped via USPS and are packed accordingly. If the eyeshadows arrived broken, then the mail carriers must have been extra careless. We must be notified of the broken eyeshadow within 48 hours of your confirmed delivery.  For example, if your items were delivered on February 18th, we must be notified of the damaged product on or before February 20th. If your request is outside the time frame, it will go unanswered. 

You do not need to send the damaged eyeshadow back to us. Just email customer service at info@adeptcosmetics.com with all of the following within 48 hours: 

• Order Number. 
• Clear photo of the item(s) purchased showing their condition. Please do not send a close up photo.  Eyeshadow must be photographed in their original packaging. For example. To receive a credit, the broken eyeshadow must still be inside the clamshell packaging.
• Photograph of the shade name.  
• Photo of the outside of your shipping box.
• Photo of the inside of your shipping box with packing materials. 
• Photo of your packing slip if one was provided.

 Note : notifying us of a damaged item via social media does not count as notification. Once we receive your email, you should be notified within 48 hours of your store credit in the form of a gift card. We do not offer the option of a refund for broken eyeshadow. You may request a refund, however, a store credit will be still issued. 

Unfortunately, this policy does not apply to any products that were sent to a mail forwarding company. 

If your product arrived damaged and 48 hours have passed, unfortunately, we cannot issue a store credit. 

Plain Jane 

If you're in the US, we will do our best to send you a replacement shade. This shade will be packaged in a plastic clamshell only.  If we are unable to send out the replacement shade, we will issue a store credit for the price of the eyeshadow which is $5.16.