Please be aware that during holidays, sales, new product launches, and pandemics, shipping and processing times may vary. For pre ordered items, the most accurate time frames can be found in the product title. If you order other items with your preorder, they may all ship together. If the time frames vary, and you order more than one preorder, then the order will ship at the latest time frame. We do try our best to get pre orders out earlier than promised, however, it's not guaranteed. For updates on shipping times of preorders, you can visit our Instagram page, @adeptcosmetics. Orders from this website ship from the United States of America.
Please Note: All orders are processed in United States Dollars and while the content of your cart may currently display in your country's currency, upon checking out, you will use USD at the most current exchange rate. Depending on which form of payment you use, foreign exchange rates, may apply.
- The shipping prices at checkout are primarily based on weight and given to us by our International carriers - UPS, Fedex, USPS, APC Postal Logistics, etc. Your name will be listed as the Importer of Record, and therefore, if the package is returned or abandoned, the assigned carrier will charge you for these fees.
Once an order is placed, it is processed immediately unless otherwise stated on the product page. Upon shipment, you will receive an email with your tracking information and a link which will allow you to track your shipment. When checking out, please be sure to enter your shipping address accurately BEFORE submitting your order as this information will print exactly as entered on your shipping label. If there was a mistake on your address upon checkout, we cannot issue a refund or replacement.
Priority DDU w/ DC = Priority shipping duties unpaid with delivery confirmation : approximately 25 to 80 business days due to COVID variants and other elements outside of our control. This is the least expensive option with pricing ranging from $8.00 and up depending on the weight of the package and the destination country. *Time frame does not include custom delays.
Priority DDU w/ DC (to UAE, India) = Priority shipping duties unpaid with delivery confirmation : approximately 25 to 190 business days. This is due to the custom regulations and local postal service in Dubai. The wait times are outside of our control.
UPS or Fedex Expedited Shipping = Delivered duties unpaid within 8 to 12 business days. This is an estimated time frame and may vary due to COVID variants. Only available for some countries.
Int'l.Tracked Delivery Economy DDU, 25 business days - no longer offered as of 4/28/22. 25 business days not including custom delays and/or post office delays.
Business days are Monday through Friday.
If your order is shipped via APC Postal Logistics, it may take up to 7 business days for your tracking information to update in their system.
Additional fees – Taxes, Duties, Customs associated with International Shipping
You will receive a price quote in local currency for shipping fees at check out, including any applicable fees for the country you selected at checkout. Please be aware that International Customers are responsible for any and all customs fees, taxes, tariffs or duties levied by their respective government. We are unable to fulfill any request to declare your package for any value other than the total value paid at checkout.
DDU means ‘Delivered Duty Unpaid’, so when your package arrives at its destination country, you will be contacted by customs to pay any customs duty owed before it will be released. If customs is unable to make contact with the recipient (you), the package could be either abandoned or returned to us at an additional cost. It is essential to provide correct contact information at checkout.
Note: If you refuse delivery of the shipment, the order will not be refunded. If you entered your address incorrectly at checkout, resulting in a "Return To Sender", the order will not be refunded. You will be responsible for payment of all return shipping fees and /or abandonment fees. Fees will be charged to the method of payment you used. Shipping fees are also not refundable for undeliverable shipments or refused shipments. This is not negotiable.
Importer of Record
By ordering goods from adeptcosmetics.com for shipping to destinations outside the United States, you expressly agree to become Importer of Record (“IOR”) for the products ordered by you, and, accordingly, customs clearance shall be made in your name and on your behalf. As IOR, you agree to be ultimately responsible for importing the products ordered by you into the applicable country and are solely responsible for the payment of Fees either at the time of sale or at the time of importation (as applicable). You hereby give a proxy or power of attorney (“POA”) to Adept Cosmetics designated shipping provider for the customs clearance of products ordered by you. This POA authorizes Adept Cosmetics designated shipping provider’s assigned customs broker to act on behalf of you. Our designated shipping provider’s intervention with respect to customs formalities may be done by a customs agent assigned by Adept Cosmetics designated shipping provider on your behalf. You hereby acknowledge to have understood the concept of IOR and the need of the POA and further state that the terms of the POA or terms of the purchase from Adept Cosmetic and transportation conditions from Adept Cosmetics designated shipping provider are not unreasonable or unknown to you, that you have read them, understood them and further have agreed to them. In the case of gifts or other purchases made on behalf of another recipient, you also agree to grant the foregoing authorizations on behalf of the recipient designated in your order.
Lost or Stolen Packages
If your shipment shows a confirmed delivery from the assigned courier to the designated address, we are not responsible for sending a replacement package or issuing a refund due to lost or stolen mail. We highly recommend purchasing the Shipping Protection at checkout and/or shipping to a safe address.