- Return Policy
We now offer shipping protection to cover any shipment against theft, loss, or damage for a small one time fee. This option is displayed during checkout and is optional. If you purchased the protection plan and your package is lost, stolen, or damaged, please contact us within 7 days from the date your package was marked delivered (or 7 days from the last tracking update)for assistance. With our insurance plan, you don't have to contact a third party. We handle everything for you and then our company will work reimbursement with the insurance provider. You may be asked to submit photos of damaged items as well as the box and be asked for other pertinent information (order number, shipping address, etc). You may also be asked to file a police report on stolen items for orders totaling over $100. Once the information is received, you may be sent a replacement, a replacement shade or issued a refund. If replacement options are not available, you will automatically be refunded the product price only. The refund will be issued to your original payment method.
What Is Not Considered Lost:
- Package is available for pickup
- Delivery was rescheduled
- Delivery was attempted and needs to be rescheduled
Other Items Not Covered:
- If the customer entered the wrong address at the time of order, this is not covered under the insurance plan
- The customer needs to reach out to the retailer to remedy the incorrect address before the item ships.
- If the customer is unsatisfied with their product, the customer must read all return policies prior to their purchase.
- Customer filed an insurance claim after 7 days
By deselecting Shipping Protection at checkout, Adept Cosmetics® is not liable for lost, stolen or damaged goods.Add Insurance to your cart at checkout to enable protection.
All sales on eyeshadow and premade eyeshadow palettes are final once received. We do not accept returns or exchanges. If you purchased shipping protection at checkout, and need to utilize the service, please contact us to file a claim. Shipping Protection is not refundable. See shipping protection terms of service for more details. Empty magnetic palettes can be returned new or used within 10 days of your confirmed delivery date. Shipping on your original order is non-refundable and returns are subject to a 15% fee due to a change in Shopify's terms of service (March 2021). Customer must pay the return shipping costs. Provided your order has not shipped out, or has not been placed in a shipping queue, you can email us within 24 hours to change your order or request cancellation. Changes to orders are subject to product availability.