- Product Facts
- Return & Cancelation Policy
All sales on eyeshadow and premade eyeshadow palettes are final once received. We do not accept returns or exchanges. Exception: Preorders. Please read our store policies before checkout on preorered items. There is a 25% fee for canceled preorders. If you purchased shipping protection at checkout, and need to utilize the service, please contact us to file a claim. Shipping Protection is not refundable. See shipping protection terms of service for more details. All sales on Mystery Boxes are final once received. We do not accept returns or exchanges on mystery boxes. Empty magnetic palettes can be returned new or used within 10 days of your confirmed delivery date. Shipping on your original order is non-refundable and returns are subject to a 15% fee due to a change in Shopify's terms of service (March 2021). Customer must pay the return shipping costs. Orders now ship out within 24 to 72 hours. Provided your order has not shipped out, or has not been placed in a shipping queue, you can email us within 24 hours to change your order or request cancellation -USA residents only. Cancellation is not guaranteed. If you're outside of the USA, you can request cancellation within 24 hours. Cancellation is not guaranteed. We are unable to change or add anything to your order. Changes to orders are subject to product availability.