We generally answer all inquiries within 72 hours, however, if you did not get a response from us, there may be three reasons for this.
- Your e-mail did not have the order number enclosed
- The answer already exists here, in the Help Center, so please check this before submitting your question
- Some answers may take longer to respond, especially when we have a promotion or if we are bombarded with orders. If your question is asked during this time, we ask for an additional 3 or 4 days to get back to you.