HELP CENTER

Here Are The Top Questions, Answered

Is this site secure?

Will I be charged sales tax?

Are the eyeshadows handmade?

What are your palettes made from?

Are the eyeshadows returnable?

What are the ingredients?

I received a broken/damaged eyeshadow

My order is missing items. What should I do?

My palette arrived damaged. What should I do?

Do you perform animal testing?

Are your eyeshadows vegan?

What is your return/refund policy?

How do I obtain a return shipping label?

Do you charge restocking fees?

Do you accept returns that are used?

Do I need prior authorization to return something?

Can I return something if I no longer have the box?

I purchased a bundle and only want to return part of it. How can I do that?

My return credit doesn't reflect the shipping charges I paid.

After I return my item, will I get a store credit, or will I get my money back?

I bought my item on a website other than adeptcosmetics.com and would like to get my money back. How can I do that?

I ordered 3 items but only 1 item arrived.

I entered my shipping address correctly, but the mail carrier says that my items are being held at the post office/shipping hub. What should I do?

I never received my order, but the tracking number says it was delivered. What should I do?

I am an International customer. The tracking information provided shows that my packaged was delivered, however, I did not receive it.

Custom fees for International Orders

Why are International Shipping rates so high?

I am an International Customer. Why is my package taking so long to arrive?

My shipping address is correct, but the tracking number states that it was "returned to sender". What should I do?

Has my item shipped yet?

Why do you ask for my phone number at checkout?

How do I cancel my order?

How do I change my order?

I just placed my order 5 minutes ago and need to change it/cancel it. Can you help me?

My discount/promo code isn't working.

I just placed an order and forgot to enter my promo code. Can you adjust my order?

The bundle I ordered now includes more items. Can you send me the extra items?

Do you offer discounts to working makeup artists?

Does your palette fit....?

I am an Instagram influencer with a large following. I would like to try your products and feature them on my page.

I e-mailed you over 72 hours ago and I am still waiting for a response.

What is Afterpay?