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Here Are The Top Questions, Answered

I e-mailed you several times and I am still waiting for a response.

Has my order shipped yet? When will my order ship?

When will your "X" product be back in stock?

Is this site secure?

Will I be charged sales tax?

Why is my order being shipped in multiple shipments?

Do you perform animal testing?

Are the eyeshadows returnable?

What are the ingredients?

I received a broken/damaged eyeshadow

My order is missing items. What should I do?

My palette arrived damaged. What should I do?

Are your eyeshadows vegan?

How do I return a Final Sale item?

Do you accept returns that are used?

Do I need prior authorization to return something?

Can I return something if I no longer have the box?

I purchased a bundle and only want to return part of it. How can I do that?

My return credit doesn't reflect the shipping charges I paid.

Why is your return policy so stringent?

After I return my item, will I get a store credit, or will I get my money back?

I bought my item on a website other than and would like to get my money back. How can I do that?

I ordered 3 items but only 1 item arrived.

I entered my shipping address correctly, but the mail carrier says that my items are being held at the post office/shipping hub. What should I do?

I never received my order, but the tracking number says it was delivered. What should I do?

My tracking shows that my package has been in transit for longer than normal.

I am an International customer. The tracking information provided shows that my packaged was delivered, however, I did not receive it.

Custom fees for International Orders

Why are International Shipping rates /shipping fees so high?

I am an International Customer. Why is my package taking so long to arrive?

My shipping address is correct, but the tracking number states that it was "returned to sender". What should I do?

The tracking number for my order states that it was delivered back to your office! Return To Sender.

Where is my order?

Why do you ask for my phone number at checkout?

I need to change the address on my order. I moved and/or I made a mistake.

How do I cancel my order?

How do I cancel my order? I accidentally used the wrong payment method and I still have not heard back from your customer service team.

How do I change my order? Can I add something to my order or pre-order?

I just placed my order 5 minutes ago and need to change it/cancel it. Can you help me?

Why was my order canceled?

My discount/promo code isn't working.

I just placed an order and forgot to enter my promo code. Can you adjust my order?

The bundle I ordered now includes more items. Can you send me the extra items?

Do you offer discounts to working makeup artists?

Does your palette fit....?

I am an Instagram influencer with a large following. I would like to try your products and feature them on my page.

May I contact you by phone?

What is Afterpay?

What is Guide Shipping Protection?