We're not ignoring you. To keep our pricing as low as possible, this Help Center was created as we encounter the same questions on a yearly basis. Although we try and answer your question within 72 hours, it's not guaranteed as we do not have the need for full time staff for customer service inquiries. If you did not get a response from us, there may be two reasons for this.
- Your e-mail did not have the order number enclosed
- The answer already exists here, in the Help Center -so please check this before submitting your question