When we prepare your items for shipment, we do everything we can to try to avoid damages. Unfortunately, mistakes happen and UPS drivers, mailmen, etc. can be rough with packages on occasion. The policy below does not apply to The Adept Palette® or the 88 Pan Empty Palette, (Makeup Storage Palette -88). This includes any bundles that includes those items. If you believe you received a damaged Adept Palette® or 88 Pan Empty Palette (Makeup Storage Palette -88), you may send it in for a return or an exchange.
Please be aware that we use real metal stickers and we are one of the few companies that includes as many as 30 to 50 of them. If the magnet arrives slightly dented in the area where the magnets were, we consider this normal and damage claims for this will not be accepted.
Damage claims received after the 48 hour period will be ignored.
Domestic Customers: If you received a damaged item, you must notify us within 48 hours of delivery. We will refund any item with a cracked mirror (including Final Sale items) and we will replace all other items (Final Sale items that do not have a cracked mirror are excluded from this policy and will not be eligible for refunds, returns or exchanges.) If the replacement item is out of stock, we will issue a refund.
International Customers: If you received a damaged item from us, you must notify us within 1week of your delivery. We will refund you for the damaged item.
Your refund will be issued in the original form of payment and will reflect the cost of the product less any discount code used as well as any shipping charges to send the order to you. You do not need to send the damaged item back to us.
In order to take advantage of this you must email customer service -info@adeptcosmetics.com with all of the following within 48 hours:
- Order Number.
- Photo of the item(s) purchased showing their condition. Please do not send a close up photo - photo must be clear and show the entire product
- Photo of the outside of your shipping box.
- Photo of the inside of your shipping box with packing materials.
- Photo of your packing slip if one was provided.
Once we receive your email, you should be notified within 48 hours of your refund or of your new order number for replacement items.
Unfortunately, this policy does not apply to any products that were sent to a mail forwarding company.
If your product arrived damaged and 48 hours have passed, unfortunately, we cannot issue a refund or replacement.
If you have questions or want more information on our policies, please visit our HELP CENTER first before emailing Customer Service as you will find a lot of your questions answered there.